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Free Newsletter

Subscribe Now to Al Harberg's Software Marketing Newsletter, the best way for software developers to get free, usable marketing information. We'll never use your email address for anything besides sending you this twice-monthly newsletter.

Al Harberg's
Software Marketing Newsletter
Volume 01, Issue 01, July 18, 2003

You can sell more software in 2003 than you did in 2002. Lots more!

This newsletter will bring you information, ideas, and insights that will increase your sales.

There are no gimmicks involved. In fact, each of the things that you need to do to sell more software has been cleverly disguised as work.

Here are ten tips that will give you an immediate bump in sales:

(1) Tell your web site visitors if your software will run on their computers.
They're not going to spend a lot of time on your web site if they can't tell if your software runs on Windows, UNIX/Linux, or Palm OS. Tell them immediately, tell them often, and tell them in terms they'll understand. Unless you're selling programmers' tools, don't use jargon like W2K or Win9x or 32-bit Windows.

(2) Tell them immediately how much your software costs, in terms that they'll understand.
Saying that your software costs $24.95 narrows it down to US dollars, Canadian dollars, Hong Kong dollars and a few dozen others. Don't expect people to click through to your "buy now" page to find the price. Tell them.

(3) Tell them immediately what you're selling.
If they can't figure it out in the first few seconds, they're going to hit their browser's "back" button, and find your competitor's site. Don't waste their time talking about your mission statement, or your commitment to your customers. Tell them immediately how you can help them.

(4) Tell them about your software's benefits.
Features are boring. Benefits are exciting. If your site says "Widget is two inches by three inches by one-half inch" and your competitor's site says "Widget fits easily into pocket or purse", then your prospect is going to buy from your competitor. If you're selling business software, your site should be about saving time, saving money, and doing things tomorrow that you can't do today.

(5) Be credible.
You would never give your credit card information to somebody who operated a "business" out of the trunk of their car, in the corner of a shopping mall's parking lot. Many people won't give your their credit card information on the Internet unless they see your company name, postal address, and phone number. If you look like you're hiding, then people won't buy from you. If you're using an eCommerce company to process your orders, then explain to your web site visitors that you've chosen this company because of their long-term reputation for professionalism and security.

(6) Be up to date.
If your web site has 2002 copyright dates at the bottom of each page, or says "In 2001 we plan to introduce...", then people will assume that your software is dated, and that you might be out of business. Sweep away the past, and keep your site up to date.

(7) Turn your program into a sales machine.
If people install your software and ask, "What do I do next?", then you've lost the sale. Give them a quick-start path that they can follow. Give them tips that tell them why your software is hotter than its competitors. Provide them with sample files that they can play with. If the neatest thing about your game is the zappo-ray, keep track of whether or not users have tried it. If they've gone through an entire game level without frying anybody, then serve up a screen that reminds them about the zappo-ray. Do similar things with utilities, business app's, and all of your programs. Monitor users' behavior, and make them understand the important features and benefits of your software.

(8) Use your web site to sell your software.
Downloads are nice. One person in a hundred will eventually buy. But sales are even better. Most software is bought by people who haven't tried it first. People read about software in a magazine or newspaper, and they visit their local computer or office-supply store to buy it. Friends recommend software to friends, who buy it on their recommendations. Sales are about one hundred times better than downloads.

(9) Watch people as they visit your web site.
Ask friends and relatives to visit your site and tell you their impressions, as you watch silently. Find out what they like, what they dislike, and what confuses them.

(10) Watch people as they install your software and try to use it.
See what they try to do first. Listen for the signs of frustration and confusion. Find out what makes them smile.

Increasing your sales will be done by a series of small steps. While some of them will make a significant bump in your income, most ideas will add a couple of percent here and a couple of percent there. There are no magic formulas. There's just common sense and a little work. Twice each month, this newsletter will provide clues for increasing your software sales.

You can sell more programs if...

You can sell more programs if you spend time in pleasant groups, where people discuss software marketing. Try the Educational Software Cooperative's (ESC's) public newsgroup for a refreshing change.

In fact, if you'd like to discuss any of the ideas in this newsletter, you can post them in ESC's newsgroup. The group's "regulars" include a number of full-time marketing people who work with independent software developers, including myself, Dave Collins, and Mike Callahan. You don't have to be an ESC member to read or post messages, and all software-related topics are welcome.

Book Review

In each newsletter, I'll be reviewing books that can help you sell more software. Unlike reviews on sites such as Amazon and Barnes & Noble, my reviews will be from a software developer's perspective.

Permission Marketing

Permission Marketing:
Turning Strangers Into Friends, and Friends into Customers

by Seth Godin (Simon & Schuster)

If he were talking to an audience of software developers, I believe that Seth Godin would be telling you to move your advertising money away from banner ads and pop-unders, and start sending newsletters to your customers and prospects.

The Big Picture -

The premise of this book is that old-fashioned advertising, which Godin calls "interruption advertising", doesn't work any more. There are only so many hours in each day. Hundreds of advertisers interrupt us and try to get our attention. Interruption advertising is becoming less and less effective.

What it Means for Software Developers -

For software developers, the cost-effectiveness of banner-advertising is marginal. While pop-unders seem to be working, people will soon tire of them (or tune them out with ad-blocking utilities).

To sell in the Internet world, you have to swap. You offer people something of value, and in return, they give you permission to market to them via newsletter. Just as nobody looks forward to the commercials on the television networks, nobody wants you to send them a newsletter each month that advertises your software. But if your newsletter offers something of value, people will read it, and respond to it.

One of Godin's non-traditional concepts is that you should focus on share-of-customer, and not on market share. It's a lot easier to sell additional software to existing customers than to find and convince strangers to buy.

With permission marketing, frequency builds trust. Unlike ads (which people tune out), content-rich newsletters can turn your company and software into household words. With each issue of your newsletter, people are more likely to buy your software.

Godin explores myths about marketing on the Internet. Too many software developers equate web traffic with success. Or believe that content by itself will generate return-traffic. Or think that search engines will send sufficient traffic to your site.

The Bottom Line -

Unlike many marketing books that are aimed at marketing-executives at Fortune-100 companies, Permission Marketing has useful strategies for setting up your permission-based web site. And unlike many marketing books that tell you that you should manipulate people to believe something that they don't currently believe, Permission Marketing shows you how to use people's current belief systems to sell more of your products. The book uses examples and checklists, and doesn't get bogged down in ivory-tower theories. It's a quick read, and time well spent.

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